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Terms and Conditions That Apply to Your co66 Account

Before you open an account or move money through bKash, Nagad or Rocket on co66, these terms set out what we expect and what you can expect from us.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal and verification conditionsAccount suspension policyDispute and contact process
co66 Terms and Conditions That Apply to Your co66 Account
HOW WE OPERATE

How co66 Handles Accounts, Payments and Disputes

We apply these terms consistently across all accounts, regardless of which wallet you use or how often you play. Understanding how we handle key areas will help you manage your account confidently and avoid issues with transactions or access.

Payment Verification Every withdrawal is checked against the wallet name on your account. bKash, Nagad and Rocket payments must match your registered details before we release funds to your wallet.
Account Security Your account credentials are your responsibility. If you suspect unauthorised access, contact support immediately. We can freeze account activity while we investigate, protecting your wallet balance.
Data Retention We retain your account data and transaction records in line with our privacy policy. You can request a summary of your transaction history by contacting support with your account ID.
Dispute Process Raise a dispute through live chat or email within 30 days of the relevant transaction. Include your wallet reference number — bKash, Nagad or Rocket — so we can trace the payment on our end.
CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms raises a question — about your account status, a payment hold, or a verification request — our support team can walk you through it. Reach us through the channels below. We handle wallet-specific queries, including bKash and Nagad payment disputes, through the same contact routes.

Live Chat Open the chat widget from any page on co66. It is the quickest route for account and payment questions, including bKash or Rocket transaction holds.
Email Support Send your query with your registered account details to our support address. We respond to terms-related questions, verification requests and dispute submissions by email.
Account Help Centre Log in to your account and navigate to the Help section for self-service steps on common terms queries, payment verification and account status checks.

Common Questions About These Terms

These are the questions we hear most often about account rules, payment conditions and what happens when something goes wrong. If your question is not here, contact our support team directly.

Yes. Every transaction processed through bKash, Nagad or Rocket is subject to these terms. The same account rules and verification steps apply regardless of which wallet you use.

We update the terms on this page and they take effect on your next login. If a change is material, we aim to notify you through your account. Continued use means you accept the updated terms.

We will notify you by email. Pending verified withdrawals are handled case by case. Contact support with your account ID and wallet reference to understand the specific reason and next steps.

Contact support by live chat or email. We will confirm your identity, process any eligible withdrawal to your registered bKash, Nagad or Rocket wallet, then close the account.

Access to co66 depends on your local law and the region you are connecting from. We do not confirm legality in any specific area — check your local rules before using the platform.

Raise a dispute within 30 days. Send your Rocket or Nagad transaction reference number to support by live chat or email and we will trace the payment on our side.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.